[Now's her time to shine. She gets both bags and hauls them inside along with her, plopping them down right at the counter. The concierge gets one look at her and stares for a few seconds before politely averting her eyes.]

You poor thing, you look like you've been through so much tonight. We'll get you taken care of, dears. Don't worry!

[Chrissy hasn't even had to lay on a sympathetic story yet, but she's sure going to test out her acting chops now.]

The fire department said you'd be able to help us. We were so worried we'd have to sleep on the streets tonight, but you'll help us? Really?

[Okay, so maybe acting isn't her thing. But she sounds genuinely happy that they're getting a room. Which seems to make the woman happy in return, even as she keeps glancing up at them in concern.]

Of course. You'll be in room two-twenty for the night. I'm going to have to ask you to come down first thing tomorrow so we can ensure the fire department has made the payment for you to stay longer if you need to.

[Although she's friendly, the concierge starts to sound hesitant, like she doesn't want to hand over the key. So she doesn't, instead she places it down on the countertop and studies them.]

What did you say your name was, sir?